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Terms of Use

BuyMyTronics.com - SUBMISSION / TERMS OF USE, CONDITIONS and TRADEMARKS
BuyMyTronics.com and BuyMyBrokeniPod.com

These terms are an agreement between GameStop, Inc., d/b/a/ BUYMYTRONICS (buymytronics.com and buymybrokenipod.com) and you. Please read them. They apply to the terms of payment and submission of your electronic device (s). The terms also apply to any future:

  • communication,
  • supplements, and
  • pricing for this website / service, unless other terms accompany those items. If so, those terms apply.


BY USING OUR WEBSITE, SERVICE, SUBMITTING AND/OR SENDING YOUR ELECTRONIC DEVICE(S), YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THEM, DO NOT SUBMIT OR SEND YOUR ELECTRONIC DEVICE(S). THIS IS A LEGALLY BINDING CONTRACT, PLEASE READ THIS BEFORE SENDING US YOUR ELECTRONIC DEVICE(S).

1. GENERAL STATEMENT. We believe in the golden rule. What goes around comes around.

We treat each person like a person: fair, honestly and with dignity. We are the good guys. We are far from a big evil corporation, so expect to be treated like a person. When we provide a quote, you are receiving an estimate, and your final payout will be a reflection of what our expert team sees. Although most peoples’ payout matches what their quote is, sometimes expectations on both ends of the transaction do not match. Rule of thumb, be honest with your submission and you should get paid your quoted amount. We don't even like having to create this legal jargon, but it's a necessary thing in this lawsuit happy world we live in. If you have any doubts about us or any questions, please email us at customercare@buymytronics.com.

2. NON-AFFILITATION WITH COMPANIES MENTIONED: BuyMyTronics.com is owned and operated by GameStop, Inc. BuyMyTronics.com is not endorsed, sponsored by or affiliated with any companies mentioned on BuyMyTronics.com, other than as set out specifically on this website. All brands, copyrights, logos, likenesses and registered trademarks are property of their respective companies or organizations. BuyMyTronics.com is not endorsed, sponsored by or affiliated with any companies or organizations mentioned on BuyMyTronics.com, unless otherwise mentioned.

3. PRIVACY STATEMENT/INFORMATION: BuyMyTronics.com recognizes that privacy is very important. We are people too, and we really hate spam and telemarketers (so we will never share any of your personal information with any third party.) All personal information submitted to BuyMyTronics.com will be used only by BuyMyTronics.com. When submitting information such as your name, email address, address, phone number and PayPal ID, the only purpose and use will be for conducting business with BuyMyTronics.com. Again, any personal information provided to BuyMyTronics.com will remain private and will not be shared with any other parties. If you have any questions or have any security concerns please feel free to contact us at customercare@buymytronics.com.

A. Data Security: BuyMyTronics recognizes that above all else, your personal data security is paramount. We guarantee that all devices that have been received at our facility – and are able to power on – will be fully wiped of all previous data.

4. PRICING SUBJECT TO CHANGE: Certain issues with your electronic device may not be apparent at the time of submission, but our testing team will find them (this usually occurs about 10% of the time, so don't sweat it too much). The most common mistake in submitting an electronic device is an incorrect generation or model (for example, an iPod Nano Generation 2 versus an iPod Nano Generation 5). In this case, we will adjust the price to reflect the difference in generation, and notify you if there is a significant price change. If you are unsure of what type of electronic device you have please contact us at customercare@buymytronics.com.

A. All Pricing Subject to Change: If there is a difference in the condition, type, or amount of damage to your electronic device, the price is subject to change. It is important to understand that all prices shown on BuyMyTronics.com are estimated quotes, not guarantees. If we determine that the electronic device is in a condition different from the submitted condition, we will adjust the price to reflect the true condition as it was received. BuyMyTronics.com reserves the rights to make the final judgment of the condition of all electronics we test. We will also inform you via email if your quoted price changes more than $25 or 25%. If the price change does not exceed $25 or $25%, we will process the order according to the terms and conditions set forth on BuyMyTronics.com without notice. We do this to speed up the process for everyone.

B. Multiple Item Orders: In order to reduce the amount of materials being used and to be as cost-effective as possible, any order with multiple items must be packaged in one box. If you are unable to fit all of your items in one box, please do not create a new order. Instead, please generate your original label again and attach it to a bigger box.

C. Extreme Damage: If we find a device has gratuitous damage or is in pieces, the price is subject to be changed at a value lower than “Damaged” pricing. For example, if you send in a device that has missing internal parts, a severely bent frame, or simply cannot even be scraped for parts, will likely be adjusted to a lower or $0 value.

D. Opened, Tampered with, or Modified Electronic Devices: If we receive an electronic device that has clear signs of being opened and/or there is internal damage to the electronic device that was clearly done by a human, we will adjust the price. The adjustment can be anywhere from 1% to 100% less than the quoted price and is subject to our analysis, review and determination. For example, when an electronic device is submitted as "Damaged" we determine that the electronic device has signs of being opened, we will open the electronic device and find parts missing and/or wires cut, the price will be adjusted. Frankly, if you opened your electronic device, raided it for parts or tampered with it internally, we will know. Please be as honest as possible when submitting your item(s). To be sure of pricing please let us know what’s going on before you send us an electronic device that has been opened.

E. Battery Life (for items with internal Batteries or Power Supplies): Your electronic device may be working perfectly but the battery may no longer hold a charge. If we determine during our diagnosis of your electronic device that the battery lasts for less than one hour, we will have to adjust the price we pay you to reflect a depleted or bad battery.

5. PAYMENT PERIOD: Electronic devices are paid for via PayPal or check in approximately one full business week (5-7 business days) of your item arriving to our facility.

A. Payment Time Frame: Payments for all orders are generated each business day. Payment transit times typically take 5-7 days to arrive. BuyMyTronics is not responsible for actual transit times for payments due to delays with USPS, UPS, or PayPal.

B. Reissuing Payments: If it has been determined that a payment has been lost in transit and has not arrived within three (3) weeks of the initial issue date, BuyMyTronics will reissue a payment upon verification that the initial payment has not cleared the bank.

C. Transit Times: There is always a possibility for shipping delays with holidays and weekends, thus delaying receipt date of your electronic device. Most mail takes 5-7 business days to reach our facility, however please allow a few days for any unexpected delays in delivery.

D. Device Repricing and Feedback: If there is a difference between how the electronic device was represented at submission and the actual condition found by BuyMyTronics.com, the payment will be delayed for additional testing. You may expect a delay of up to three to eight business days in this scenario. IF FEEDBACK FOR AN ADJUSTED ORDER IS NOT RECEIVED BY BUYMYTRONICS WITHIN 21 DAYS OF FIRST NOTICE, BUYMYTRONICS WILL CONSIDER THAT ORDER TO BE CLOSED AND WILL ISSUE A PAYMENT FOR THE ADJUSTED, AFTER-ISSUED PRICE.

E. Electronic Serial Number Checks: Prior to sending a CDMA device to BuyMyTronics, customers are solely responsible for ensuring that the Electronic Serial Number (ESN) of that device has been fully cleared from all previous accounts and carrier. BuyMyTronics cannot clear these devices, and will not pay for an item as fully working if the device is considered active. If a device is found to be active upon arrival to BuyMyTronics’s facility, customers have 21 days from first notice to notify BuyMyTronics that the device is clear or that action is being taken to clear the device.

F. Large Orders: Any order that contains ten (10) items or more, or is valued at $1,000.00 or more is subject to an additional 5-7 business days to process and send payment.

G. Vital Components Required for Testing and Operation: If your item(s) do not include a specialty charger or battery to operate your device(s) this will hold up the diagnosis process and may delay payment period.

6. . RETURNS: If we determine that there is a change in quoted price of more than $25 or 25%, you will have the option of having your item(s) returned to you. If you do not agree with our assessment of your electronic device, we will return your item to you. In the case of orders with multiple items, we will only return the items that have been re-priced. We will process and sell any items that match their quoted price (within a $25 or 25% price change range). Any item that matches the original quote (within a $25 or 25% price change range) cannot be returned even though you may disagree with the re-price of other items included in your order. If you do not respond within 21 days to any emails regarding the re-price of your items, your item(s) will be processed at the new price based on the condition we receive your item in. PLEASE NOTE IF WE DEEM YOUR ITEM HAS NO VALUE ($0) AND YOU DO NOT REPLY TO OUR RE-PRICE EMAIL WITHIN 21 BUSINESS DAYS, YOUR ITEM(S) WILL BE RECYCLED

A. Items Eligible for Return: Returned orders will only include the customer’s exact device and battery, and a charger of similar make and model. BuyMyTronics is not responsible for the return of any additional accessories included with an order including, but not limited to, cables, manuals, SIM cards, SD memory cards, cases, and games. We will do our best to return additional accessories, but cannot guarantee their return.

B. Abuse of System: We understand that it can be difficult at times to determine the condition, type, or model number of an item and do not want to penalize our customers for errors in submission. However, we expect honesty and accuracy in how our customers submit their items. BuyMyTronics.com reserves the right at all times to determine whether or not abuse to our system and services has been made for any reason. If we determine an abuse to our system has occurred, we will not provide free return shipping if it is requested via feedback. Any customer whose order has been deemed as abuse will be responsible for the cost of having their item returned to them. Abuse of our system may include, but is not limited to: an item is and obvious different model (i.e.: Claims device is an iPhone, when we receive an LG Chocolate) or submitting an item in new condition when it arrives in pieces.

7. LOST AND DAMAGED MAIL: In the event of a package being damaged or lost in transit, BuyMyTronics.com will work to the best of our abilities with you to find a fair and reasonable solution.

A. Incoming Mail: We insure all incoming packages. We provide a prepaid label to cover the transit of any item(s) priced over $1. If the respective package is never scanned in as received by the respective carrier, we are not responsible for that item if it does not make it to us. Furthermore, if that item is packaged insufficiently and is damaged in transit, we will not be responsible for that item. Using an unpadded, unsealed box or envelope, or using insufficient padding to send your electronic item(s) in to our facility is risky and not recommended. The value of any item inside an insufficiently packaged item will not be reimbursed. If you are unsure how to properly package an item, please take your item to a shipping store for assistance.

B. Outgoing Mail: We insure outgoing packages for the amount that we find the item to be valued at. If an item is re-priced due to an error in submission on the client’s part and the re-price exceeds $25 or 25%, we will happily return said item if the re-price is not agreed upon. When we return an item, we will only insure said item at the value that we find it to be in, not the claimed condition and value. For example, if an item is submitted as “New” and we find it to be water damaged, we will only insure the package for the water damaged value, not the “New” value.

8. TRADEMARKS: All content, including text, images, logos, concepts and technology on this site are the exclusive property of and owned by BUYMYTRONICS and are protected by trademark laws. No content may be used or copied without the express consent of BUYMYTRONICS, LLC.

9. REPRESENTATIONS AND WARRANTIES: By submitting your electronic device to BuyMyTronics.com you are representing that you are 18 years or older; you are the owner of the electronic device and no other individual or organization has any rights, interest or ownership of this electronic device; you have the legal right to transfer ownership of the electronic device to us, without and clear of any encumbrances or liens; and this electronic device is not stolen.

A. Lost, Stolen, and Counterfeit Items: All electronics have a serial number and/or an IMEI or MEID number, which allows them to be tied to user’s accounts. During processing, these numbers are checked to ensure both authenticity and to prevent unusable or unethically acquired items from being sold for a profit. Because of this, items which have been reported as “lost” or “stolen” on a carrier’s network, or are determined by our testers to be a counterfeit device, will be returned to the sender’s address if the issue is unable to be resolved with the carrier. If an item has been reported as stolen to law enforcement, the sender’s information -- along with all information about the device -- may be sent to the appropriate authorities, and the device may be held by BuyMyTronics while dealing with the authorities. These devices have no value associated with them, and no payment will be issued for these devices. Any other items received in the same submission or shipment will be paid according to our Terms and Conditions.

B. Locked Apple Devices: Apple devices running on version iOS7 or later may be tied to an iCloud account. For testing purposes, and to ensure your data is protected (able to be wiped), please remove these devices from your iCloud account by visiting https://www.icloud.com/ or turning off “Find My iPhone/iPad/iPod” prior to wiping your devices and sending them in. Items that cannot be removed from the iCloud account within 21 days of notification will be reduced to $0 and recycled.

C. Active, Blacklisted, and Financed ESN/IMEI: If your device is still activated under contract or tied to a phone number please contact your carrier and deactivate your service before sending in your item. Items that cannot be removed from the service carrier within 21 days of notification will be reduced to $0 and recycled.

10. UNCLAIMED ITEMS/INCORRECT RETURN INFORMATION: If your item(s) arrive to us without proper contact information, a packing receipt or return labels, we will keep track of their receipt and itemize your item(s) at the prices found on our website at the time of receipt. If your items are re-priced, we will pay you the re-priced amount, if we are able to match them up to their said owner. Any re-pricing of items received without proper return information is final and you will be paid the new amount if we are able to match your information with you. Please make sure you have proper return / contact information on your package. There are no exceptions.

11. PRICE OFFER / LENGTH OF VALIDITY: All prices quoted through BuyMyTronics.com or through email are valid for 30 days from the original submission or original email quote date. IF WE RECEIVE YOUR ITEM AFTER 30 DAYS FROM THE DATE OF THE ORIGINAL QUOTE, YOUR DEVICE(S) WILL BE REPRICED AT THE CURRENT PRICING FOUND ON BUYMYTRONICS.COM WITHOUT CONSENT OR NOTIFICATION.

12. LEGAL DISPUTES: By using this website, you agree that the laws of your state, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and BuyMyTronics.

13. REFERRAL BUSINESS: If any order comes to BuyMyTronics.com through an affiliate website, BuyMyTronics.com is not responsible in handling any issues beyond or outside of our terms and conditions. This includes, but is not limited to, BBB complaints or legal disputes. All affiliate generated customers must file any formal complaints with the company their order originated with for further resolution, and not with BuyMyTronics.com.

14. CUSTOMER CONTACT AND COMMUNICATION: - BuyMyTronics has permission to contact you through phone or email when necessary. Reasons for contact can include, but are not limited to, order updates or details, email newsletters, confirmation of feedback, and follow up calls after an order has been completed. BuyMyTronics will never release your information, and this information will only be used for reasons specifically related to BuyMyTronics.


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